Trade Union Practices and Working Conditions of Chambermaids
DOI:
https://doi.org/10.12795/anduli.2024.i26.10Palabras clave:
chambermaids, intersectionality, Las Kellys, organisation, systematised review, working conditionsResumen
Historically, women’s domestic work in households has been the subject of academic study that dates back to the 18th and 19th centuries. But the specific work of chambermaids in hotels only began to be studied in the early 2000s. The aim of this study is to test the above hypothesis and to identify research that has been done on labour organization, working conditions and health of housekeepers. The methodology consists of systematically reviewing the contributions on this issue registered in indexed publications between 2000 and 2021. It is confi rmed that the first publication is from 2003. Among the results, the tendency of housekeepers to selforganize, such as “Las Kellys” association in Spain, stands out. The international comparison indicates intersectionality of discriminating factors increasing their vulnerability. For example, forms of piecerate payment are linked to higher accident rates, subcontracting increases and future automation could have a negative impact on labour negotiation. On the positive side, it is hoped that sustainable tourism labels will encourage decent working conditions for hotel housekeepers.
Descargas
Métricas
Citas
Albarracín D. & Castellanos M.L. (2013). Las trabajadoras de los establecimientos hoteleros. Trayectorias en el túnel silencioso de la subordinación. Sociología del trabajo, (77), 27-45.
Alcalde-González V., Galvez A. & Valenzuela A. (2021). No clean rooms, no hotel business: Subversion tactics in Las Kellys’ struggle for dignity in hotel housekeeping. Annals of Tourism Research, (9) 1, 1-11. https://doi.org/10.1016/j.annals.2021.103315
Balbuena, A. & López, A. (2021). Cancun hotel Chambermaids and their perceptions of their own working conditions: A cultural perspective of gender in tourism. Investigaciones turísticas, 22 (2), 231-253.
Bartolomé, L. & Díaz, M. (2017). Chicas de hierro: el trabajo de las mujeres en las Reales Fábricas de Artillería de Liérganes y La Cavada (Cantabria): 1759-1837. Cantabria: Editorial de la Universidad de Cantabria.
Bernadete, C. (2003). Cleaning ladies and night watchmen: a gendered approach to precarious work in a hotel in France. Cahiers du genre, 35 (2), 189-208. https://doi.org/10.3917/cdge.035.0189
Borderías, C. (1993). Entre líneas: trabajo e identidad femenina en la España contemporánea: la Compañía Telefónica, 1924-1980. Barcelona: Icaria.
Brody, D. (2016). Housekeeping by Design: Hotels and Labor. The University of Chicago Press, 30 (2), 245-257. https://doi.org/10.7208/chicago/9780226389264.001.0001
Brunet, I. & Moral-Martín, D. (2020). Nuevas Organizaciones Sociales. El sindicalismo ante el nuevo modelo de acumulación. Barcelona: Antrhopos.
Cañada, E. (2023). Chambermaids: A Focus of Attention in Studies of Tourism Employment in Spain. In Geographes of Tourism and Global Change, Part F1484, pp. 383-396. DOI: 10.1007/978-3-031-39780-6_20
Cañada, E. (2019). El trabajo de las camareras de piso: un estado de la cuestión. Papers de turismo, 62, 67-84.
Castellanos, M.L. & Pedreño, A. (2006). Los nuevos braceros del ocio. Sonrisas, cuerpos flexibles e identidad de empresa en el sector turístico. Madrid: Miño y Dávila Editores.
Chakraborty, I. (2019). Narratives of precarious work and social struggle: Women support service workers in India’s information technology sector, Labour. Capital and Society, 49 (1), 112-139. https://doi.org/10.4324/9780429321320-5
Chela-Alvarez X, Bulilete O, Garcia-Illan E, Vidal-Thomàs M, Llobera J; Arenal Group (202). Hotel housekeepers and occupational health: experiences and perceived risks. Ann Occup Environ Med. 2022 Oct 25;34:e29. doi: 10.35371/aoem.2022.34.e29. PMID: 36452250; PMCID: PMC9685295.
Chela-Álvarez, X., Bulitete, O., García-Buades M.E., Ferrer-Pérez, V.A. & Llobera-Canaves, J. (2021). Perceived factors of stress and its outcomes among hotel housekeepers in the Balearic Islands: A qualitative approach from a gender perspective. International Journal of Environmental Research and Public Health, 18 (52), 1-21. https://doi.org/10.3390/ijerph18010052
Codina, L. (2018). Revisiones bibliográficas sistematizadas: procedimientos generales y Framework para ciencias humanas y sociales. Barcelona: Universitat Pompeu Fabra, Departamento de Comunicación, Máster Universitario en Comunicación Social.
Dabat, S., Dessie, A. & Haile, D. (2019). The impact of work-related risk factors on the development of neck and upper limb pain among low wage hotel housekeepers in Gondar town, Northwest Ethiopia: institution-based cross-sectional study. Environmental health and preventive medicine, 24(1), 1-10. https://doi.org/10.1186/s12199-019-0779-7
Eriksson, T. (2009). Working at the boundary between market and flexicurity: Housekeeping in Danish hotels. International Labour Review, 148 (4), 357-373. https://doi.org/10.1111/j.1564-913X.2009.00068.x
Esbenshade, J., Mitrosky, M., Morgan, E., Navarro, M., Rotundi, M. & Vázquez, C. (2005). Profits, pain, and pillows: Hotels and housekeepers in San Diego. Working USA, 9(3), 265-292. https://doi.org/10.1111/j.1743-4580.2006.00113.x
Fernández, C. & Tomé, M. (2020). The use of storytelling and first-person narratives in communication by las Kellys as a reference for NGOs. Profesional de la Información, 29 (3), 1-11.
Ferreira, R., Rivas, N. & Viana, I. (2017). Aproximación inicial al impacto del trabajo en las ocupaciones y en la salud de las camareras de piso desde una perspectiva de la justicia ocupacional. Revista electrónica de terapia ocupacional Galicia, 14(26), 444-456.
Ferri, E., Rodríguez, Z. & Rivas, M. (2020). Feminization of social damage. Analysis of everyday life in chambermaid and local police after an accident at work. Prisma Social, 29, 196-221.
Grant, M.J. & Booth, A. (2009). A typology of reviews: an analysis of 14 review types and associated methodologies. Health information & libraries journal, 26(2), 91-108. https://doi.org/10.1111/j.1471-1842.2009.00848.x
Guégnard, C. & Mériot, S. (2010). Housekeepers in various European countries. Travail et employ, (121), 55-66. https://doi.org/10.4000/travailemploi.1617
Guibert, P., Lazuech, G. & Troger, V. (2013). Chambermaids in luxury hotels. The fall in social status of an invisible elite. Formation Emploi 123 (3), 27-44. https://doi.org/10.4000/formationemploi.4035
Haile, D., Awrajaw, D. & Daba, S. (2018). The impact of work-related risk factors on the development of neck and upper limb pain among low wage hotel housekeepers in Gondar town, Northwest Ethiopia: institution-based cross-sectional study. Workplace health & Safety, 24 (27), 2-10. https://doi.org/10.1186/s12199-019-0779-7
Hart, M.D. (2008). Informatics competency and development within the US nursing population workforce: a systematic literature review. CIN: Computers, Informatics, Nursing, 26(6), 320-329. https://doi.org/10.1097/01.NCN.0000336462.94939.4c
Hatton, E. (2017). Mechanisms of invisibility: rethinking the concept of invisible work. Work, employment and society, 31(2), 336-351. https://doi.org/10.1177/0950017016674894
Hsieh, Y.S., Apostolopoulos, Y. & Sonmez, S. (2016). Work Conditions and Health and Well-Being of Latina Hotel Housekeepers. Journal of Immigrant and Minority Health, 18, 568-581. https://doi.org/10.1007/s10903-015-0224-y
Hsieh, Y.S., Sonmez, S., Apostolopoulos Y. & Lemke, M.K. (2017). Perceived workplace mistreatment: Case of Latina hotel housekeepers. Work: A journal of prevention assessment and rehabilitation, 56 (1), 55-65. https://doi.org/10.3233/WOR-162467
Hunter, P. & Watson, D. (2006). Service unseen: The hotel room attendant at work. International Journal of Hospitality Management, 25(2), 297-312. https://doi.org/10.1016/j.ijhm.2005.04.003
Kensbock, S., Jennings, G., Bailey, J. & Anoop, P. (2016). Performing Hotel room attendants’ employment experiences. Annals of Tourism Research, (56), 112-127. https://doi.org/10.1016/j.annals.2015.11.010
Liladrie, S. (2010). Do not disturb/please clean room’: hotel housekeepers in Greater Toronto. Race & Class, 52(1), 57-69. https://doi.org/10.1177/0306396809354177
Martínez, D. & Martínez, M. (2017). Servicio doméstico, género y reproducción social en la Andalucía contemporánea: Granada, 1890-1930. En: Dubert I, Gourdon V (ed.) Inmigración, trabajo y servicio doméstico en la Europa urbana, siglos XVIII-XX. Casa de Velázquez: España, 225-244, https://doi.org/10.4000/books.cvz.4270
Marx, M. (2018). Theories Don’t Grow on Trees, In: Messerschmidt, J., Yancey, P., Messner, M. A. & Connel, R. (ed.). Gender Reckonings New Social Theory and Research. New York University Press, 13-34. https://doi.org/10.2307/j.ctt1pwtb3r.6
Moral-Martín, D. (2020). Turismo y Covid-19. La mirada desde las camareras de piso. In: Mur Sangrát, M. (ed.). El turismo desde una perspectiva sostenible y el riesgo de la covid-19 impactos, análisis y posibles intervenciones. Akal: España, 197-214.
Moral-Martín, D. & Brunet, I. (2021). The Need for Trade Union Revitalisation: An Opportunity for Other Organisational Proposals. CIRIEC-España Revista de Economia Pública, Social y Cooperativa, 101, 227-254. https://doi.org/10.7203/CIRIEC-E.101.16542
Norrild, J. & Korstanje, M. (2021). Maids and housekeepers at luxury hotels: Life stories in hotels of Buenos Aires, Argentina. International Journal of Tourism Anthropology, 8 (2), 129-147. https://doi.org/10.1504/IJTA.2021.116091
Otegui Carles, A. (2023). "Hotel housekeepers in family hotel business: a perspective article". Journal of Family Business Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/JFBM-10-2023-0173
Oxenbridge, S. & Moensted, M. (2011). The relationship between payment systems, work intensification and health and safety outcomes: a study of hotel room attendants. Health and safety policy and practice, 9(2), 7-26. https://doi.org/10.1080/14774003.2011.11667759
Puechç, I. (2007). Cleaning time, protest time: employment and working conditions for hotel maids. Sociologie du travail, 41(1), 50-65. https://doi.org/10.1016/j.soctra.2007.01.004
Regt, M. (2011). Intimate Labors. Cultures, Technologies, and the Politics of Care. Ed. by Eileen Boris and Rhacel Salazar Parreñas. Stanford University Press, Stanford. International Review of Social History, 56(3), 539-542. https://doi.org/10.1017/S0020859011000599
Rosemberg, S. & Li, Y. (2018). Effort-Reward Imbalance and Work Productivity Among Hotel Housekeeping Employees: A Pilot Study. Workplace health & Safety, 66 (11), 516-521. https://doi.org/10.1177/2165079918755803
Rosemberg, S., Li, Y., McConnel, D., Marjorie; C. & Seng, J.S. (2019). Stressors, allostatic load, and health outcomes among women hotel housekeepers: A pilot study. Journal of Occupational and Environmental Hygiene, 16 (3), 206-217. https://doi.org/10.1080/15459624.2018.1563303
Rosemberg, M.A. (2020). Health and safety considerations for hotel cleaners during Covid-19. Occupational Medicine, 70(5), 382-383. https://doi.org/10.1093/occmed/kqaa053
Sandelowski M., Barroso, J. & Voils, C.I. (2007). Using qualitative metasummary to synthesize qualitative and quantitative descriptive findings. Research in nursing & health, 30(1), 99-111. https://doi.org/10.1002/nur.20176
Standing, G. (2011). The Precariat: the new dangerous class. Bloomsbury: UK. https://doi.org/10.5040/9781849664554
Trige, N. (2021). A Philippine History of Denmark: From Pioneer Settlers to Permanently Temporary Workers. WORK: a journal of prevention assessment and rehabilitation, 65(1), 31-70. https://doi.org/10.1353/phs.2017.0002Waterman, P.; Wills, J. Place, Space and the new Labour Internationalims. Blackwell: UK, 2001. https://doi.org/10.1002/9781444397529
Wikander, U. (2017). De criada a empleada. Poder, sexo y división del trabajo (1789-1950). Madrid: Siglo XXI.
Yin, R.K. (2010). Qualitative research from start to finish. Guilford Press: New York: USA.
Zucca, B. (2013). Reconsidering female labor forcé rates using new sources in eighteenth-century Turin. Feminist Economics, 19 (4), 200-223. https://doi.org/10.1080/13545701.2013.842283.
Descargas
Publicado
Cómo citar
Número
Sección
Licencia
Derechos de autor 2024 ANDULI. Revista Andaluza de Ciencias Sociales
Esta obra está bajo una licencia internacional Creative Commons Atribución-NoComercial-CompartirIgual 4.0.
Las ediciones impresa y electrónica de esta Revista son editadas por el Editorial Universidad de Sevilla, siendo necesario citar la procedencia en cualquier reproducción parcial o total.
Salvo indicación contraria, todos los contenidos de la edición electrónica se distribuyen bajo una licencia de uso y distribución “Creative Commons Atribución-NoComercial-SinDerivar 4.0 Internacional” . Puede consultar desde aquí la versión informativa y el texto legal de la licencia. Esta circunstancia ha de hacerse constar expresamente de esta forma cuando sea necesario.
Los autores/as que publiquen en esta revista aceptan las siguientes condiciones:
- Los autores/as conservan los derechos de autor y ceden a la revista el derecho de la primera publicación, con el trabajo registrado con la licencia de atribución de Creative Commons, que permite a terceros utilizar lo publicado siempre que mencionen la autoría del trabajo y a la primera publicación en esta revista.
- Los autores/as pueden realizar otros acuerdos contractuales independientes y adicionales para la distribución no exclusiva de la versión del artículo publicado en esta revista (p. ej., incluirlo en un repositorio institucional o publicarlo en un libro) siempre que indiquen claramente que el trabajo se publicó por primera vez en esta revista.
- Se permite y recomienda a los autores/as a publicar su trabajo en Internet (por ejemplo en páginas institucionales o personales) antes y durante el proceso de revisión y publicación, ya que puede conducir a intercambios productivos y a una mayor y más rápida difusión del trabajo publicado (vea The Effect of Open Access).
- Resumen 88
- PDF (English) 70
- HTML (English) 12