Palabras clave
comunicación
empresas
marketing
neurocomunicación
neuromarketing business management
communication
consumer
neuroscience
impulse purchase
marketing
neurocommunication
neuromarketing
Cómo citar
Aceptado 2021-10-19
Publicado 2022-01-31
Resumen
Las compras impulsivas se realizan como consecuencia de fuertes deseos de adquirir los productos vistos en las tiendas y son muy importantes en ciertos tipos de productos. Se trata de un comportamiento complejo e inmediato de toma de decisión espontánea, no racional en la que no se valora otras opciones. Los estímulos visuales y la activación emocional que estos generan, influyen en la decisión de estas compras. El objetivo de la presente investigación es llegar a la conclusión sobre la confirmación o refutación, de que mediante el neuromarketing podría evaluarse los estímulos visuales en los puntos de venta para este tipo de compra. Se han estudiado más de 250 artículos científicos para concluir sobre su posible idoneidad, obteniéndose las siguientes conclusiones: en las compras impulsivas influyen la excitación emocional y la atención visual. La excitación emocional puede medirse mediante medidores periféricos, la valencia emocional puede medirse mediante electroencefalografía y la atención visual usando eye tracker. Por lo que se puede afirmar que los medidores periféricos, la electroencefalografía y el eye tracker, herramientas propias de neuromarketing, son útiles para investigar la influencia del POSM en la atención y la toma de decisiones en compras impulsivas. La neurociencia ayuda a las empresas a mejorar las ventas y el proceso de compras.
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