Combined use of Artificial Intelligence and BPMS: current implementation and functional future challenges in Spanish companies
DOI:
https://doi.org/10.12795/Ambitos.2025.i68.05Keywords:
digital transformation, Artificial Intelligence, BPMS, processes, automationAbstract
Artificial Intelligence (AI) tools are a reality that is increasingly being implemented in companies to control environments which are continuously and rapidly changing the way of working. The use of these tools is focused on the most critical departments of companies, due to their cost and the difficulty of their implementation. This research focuses on the use of AI tools for process management in company departments that are essential for their correct functioning, with the aim of knowing the degree of process automation through the combination of Artificial Intelligence and BPMS (Business Process Management Software) applications that exists in Spanish companies depending on their size. A combination of quantitative methodology (survey of employees and management personnel of Spanish companies in various sectors) and qualitative methodology (semi-structured interviews with managers of four types of departments) has been used in order to know the real implementation of automation proposals and whether the companies are culturally prepared for these changes. The results confirm a low degree of automation and use of BPMS tools in companies of practically all sizes, although greater as companies have more employees, as well as a generally positive predisposition to change. It is concluded that there is a broad consensus in various functional areas about the usefulness of the combined use of AI tools and BPMS applications in the management of corporate processes.
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