Linguistic accessibility in service delivery: a case study on five third sector organisations
DOI:
https://doi.org/10.12795/mAGAzin.2020.i28.04Keywords:
linguistic accessibility, linguistic barriers, interpreting, NGOs, refugeesAbstract
Linguistic accessibility is essential for the organisations
assisting refugees, migrants and asylum-seekers. This
article analyses the linguistic accessibility of third sector
organizations in four countries: Greece, Italy, Spain and
the United Kingdom. This article briefly reviews the
national regulations on linguistic accessibility in asylum
contexts in the four target countries. Then, the results
of in-depth interviews with NGO staff assisting refugees
and asylum seekers are presented. The results reveal
the diversity of multilingual, multimodal, and digital
communication practices among these organisations,
and the communication challenges that they face in
refugee reception programmes.
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