Notes on the regulation of ODR in consumer affairs

Authors

DOI:

https://doi.org/10.12795/IESTSCIENTIA.2024.i01.06

Keywords:

Online Dispute Resolution, Procedural Guarantees, Equality, Disruptive Technologies, Privatization of Justice

Abstract

This article critically analyzes the widespread use of so-called Online Dispute Resolution (ODR) in the procedural field for dispute resolution, especially in consumer matters. It explores how these methods, although promoted as efficient and accessible, may undermine fundamental principles governing the process, such as equality, legality and objective disinterestedness, as well as other principles typical of self-compositive means of dispute resolution, such as voluntariness. From a procedural and human rights perspective, the impact of ODR on equal access to justice and the protection of individual rights is questioned. In addition, it examines the risks associated with the privatization of dispute resolution and the lack of adequate oversight and regulation in this area. This article seeks to generate reflection on the ethical and social implications of ODR and to promote a debate on the balance between efficiency and fairness in dispute resolution in the digital age.

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References

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Published

2024-06-21

How to Cite

Suárez Xavier, P. R. (2024). Notes on the regulation of ODR in consumer affairs. IUS ET SCIENTIA, 10(1), 132–143. https://doi.org/10.12795/IESTSCIENTIA.2024.i01.06

Issue

Vol. 10 No. 1 (2024): The digital market and the regulation of frontier technologies

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Artículos

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Copyright (c) 2024 Paulo Ramon Suárez Xavier

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